Privacy Policy

Last updated: 09/01/26

Manchester Youth Zone is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Manchester Youth Zone is a charitable organisation providing services and activities for young people.

Registered address:
931 Rochdale Road, Harpurhey, Manchester, M9 8AE

Email:
info@manchesteryz.org

Telephone:
0161 2035333

Charity number:
1134580

2. What Personal Data We Collect

We may collect and process the following types of personal data:

a) Information you provide to us

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth (where relevant)
  • Emergency contact details
  • Medical or safeguarding information (where required and with appropriate consent)
  • Information submitted via contact forms, sign-ups, applications, donations or bookings

b) Information collected automatically

When you visit our website, we may collect:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device and operating system information

This information helps us improve our website and user experience.

3. How We Use Personal Data

We use personal data to:

  • Provide youth services, activities and programmes
  • Communicate with young people, parents/carers, members, donors and supporters
  • Manage safeguarding, welfare and emergency situations
  • Process applications, registrations or donations
  • Respond to enquiries or feedback
  • Improve our services and website
  • Meet legal, regulatory and safeguarding obligations

We will only use personal data where the law allows us to.

4. Lawful Bases for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Consent – where you have given clear permission
  • Contract – where processing is necessary to fulfil an agreement
  • Legal obligation – where we must comply with the law
  • Vital interests – to protect someone’s life
  • Legitimate interests – to operate and improve our services, where your rights do not override those interests

For sensitive data (such as health or safeguarding information), we apply additional protections.

5. Sharing Your Information

We do not sell your personal data.

We may share information with:

  • Staff, volunteers and trustees (on a need-to-know basis)
  • Service providers (e.g. IT systems, payment processors, website hosting)
  • Safeguarding bodies, emergency services or local authorities where required
  • Regulators or law enforcement where legally necessary

All third parties are required to keep your data secure and use it only for agreed purposes.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure

Access to personal data is restricted to trained staff and volunteers.

7. How Long We Keep Data

We only keep personal data for as long as necessary for the purposes it was collected, including legal, safeguarding and regulatory requirements.

Retention periods vary depending on the type of data and our obligations.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request erasure of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details above.

9. Cookies

Our website uses cookies to improve functionality and analyse usage. You can control or disable cookies through your browser settings and by using the Cookie Settings link in the footer.

Cookie Information

10. Children’s Data

We take children’s privacy very seriously. Where personal data relates to young people under 18, we apply additional safeguards and see parental/carer consent where required.

11. Complaints

If you are unhappy with how we handle your data, please contact us first so we can address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date shown above.